MailTalk
MailTalk prepares a reply using your business information so your team can approve it from a phone. Respond to each opportunity sooner without stepping away from what you are doing or handing control to unsupervised automation.
The problem we solve
You are welcoming guests, showing properties, or coordinating a celebration. Meanwhile, enquiries arrive that could become bookings, viewings, or events. MailTalk prepares the reply so you can review it from your phone before that opportunity goes cold.
Boutique hotels
Reply in the guest's language, even while the team is on the floor.
Questions about rooms, rates, amenities, and policies build up while reception handles other work. MailTalk drafts replies in the guest's language using approved hotel information. Your team reviews them from a phone, while sensitive or unclear requests go to a person.
Independent estate agencies
Keep each prospective buyer or tenant interested.
Questions about price, availability, and viewings keep arriving while agents are away from the office. MailTalk prepares a reply using the listing details and documents you configure, ready for an agent to approve from a phone before the lead loses interest.
Wedding venues & celebration estates
Handle high-value enquiries while you coordinate a celebration.
Questions about dates, capacity, packages, and visits often arrive in the evening, at weekends, or during another event. MailTalk prepares a consistent reply and can attach the right brochure. Your team approves it from a phone, while bespoke requests go to a person.
How it works
MailTalk works with the inbox you already use. You review every reply at first; only when the system knows your business better do you decide which routine cases can be sent automatically. Sensitive cases stay with a person.
You keep using your existing business email. There is no need to move the team to another support platform.
It identifies the topic, checks the information you configured, and uses approved replies as references. It can also include the right document.
An authorised reviewer can approve, request changes, send a test, or reject the draft through messaging.
Approve it and it is sent in the same thread. Later, you can automate only the routine cases you choose; anything ambiguous or sensitive is escalated.
Control without returning to your desk
Each draft reaches authorised reviewers through messaging. From a phone, you can decide what is sent and what needs changes while welcoming a guest, attending a viewing, or coordinating an event.
Approve from your phone and the reply is sent to the client in the same email thread.
Review everything at first. Later, you decide which routine replies can be sent automatically and which always need a person.
Drafts follow the tone, policies, and criteria you configure, even when several people share the inbox.
Request changes or receive a test email before the client sees the reply.
Reject a draft or personally handle any enquiry that falls outside the usual cases.
It can attach configured PDFs and documents, including property details, brochures, packages, and other useful information.
It identifies questions about pricing, availability, bookings, and other topics, then uses relevant references.
It checks the information you configure and is instructed not to invent prices, availability, or policies.
Draft versions, change instructions, who approved, and the send outcome are recorded.
Why MailTalk
I design the flow around your inbox, reviewers, documents, and rules. Integration, configuration, and cloud deployment are part of the service, so you receive a system prepared for the way your business works.
Contact
If you run a boutique hotel, independent estate agency, or wedding venue with a small team, we will review your email volume, the questions that repeat, and how you reply today. If MailTalk can help, I will prepare a proposal around your workflow.
I reply personally. The first conversation comes with no obligation.
